Customer Service and Refund Policy

General conditions of sale relating to goods over the internet

1. SCOPE OF THE CONTRACT

(a) These Conditions of Sale are implied into all Contracts of euroLAN ("the Business ") and its customers unless agreed to the contrary

(b) VAT Registration Number: UK 689 4590 66

2. INTELLECTUAL PROPERTY

The copyright design right and the moral right in the goods of the Business belong to the Business or its suppliers and are hereby asserted

3. ACCEPTANCE AND INSPECTION

All Goods are subject to quality control. The Customer must inspect Goods on delivery and must notify the Business within seven days of any defect

4. PRICE (unless otherwise agreed by the Business)

(a)Payment shall be made with order. The Business reserves the right to ignore orders not accompanied by the appropriate payment.
(b)In the event that the Business accepts a variation or change of specification then the price and programme may vary
(c)Prices will be paid in pounds sterling
(d) Interest will be charged on outstanding invoices after 30 days at the County Court rate

5. RETENTION OF TITLE

(a) Notwithstanding delivery all Goods shall belong to the Business until all money due to the Business has been paid
(b)Until full payment the Customer shall hold the Goods as bailee for the Business
(c)Where Goods that have not been paid for are not clearly identifiable to particular Invoices they shall be attributed to the last unpaid Invoices
(d)Notwithstanding that the Goods (or any of them) remain the property of the Business the Customer may sell or use the Goods in the ordinary course of business at full market value for the account of the Business. The Business shall be entitled to recover the price (plus VAT) notwithstanding that property in any of the Goods has not passed from the Business
(e)If the Customer fails to pay for Goods then he shall upon request re-deliver all Goods in his possession. The Customer gives the Business and its licencees irrevocable license to enter upon any premises owned occupied or controlled by him where the Goods are situated and to repossess the Goods. Upon such failure the rights of the Customer to sell the Goods shall cease

6. FORCE MAJEURE

The Business shall not be responsible for non-performance in whole or any part of its obligations in respect of any cause beyond its reasonable and direct control

7. THE BUSINESS' RIGHT TO CANCEL

If the Customer shall remain in breach of its obligations for five working days after the Business shall have served notice of such breach on the Customer or if the Customer shall die or be liquidated bankrupted or have a receiver or administrator appointed to any of its assets then the Business shall have the right to cancel the contract forthwith and to receive payment in full for all work in progress reasonable expenses disposal costs and the Contract profit

8. LIMITATION OF LIABILITY

(a)Save in relation to death and personal injury the Business and its servants and directors shall only be liable for contractual damages arising from any defect in the Goods or breach of the Contract or general law up to the Contract price and shall only be liable for damages in tort up to such sum as shall be receivable in respect of the Insurances effected by the Business
(b) The Business has no responsibility for misuse by a Customer of Goods nor for any consequential loss or damage to property or persons arising from either the proper or improper use of Goods
(c)The Business will not be responsible for any default of any third party specified by the Customer but will on demand assign to the Customer its right against such third party

9. CONFIDENTIALITY

Each party will preserve the confidential business information and know how of the other ("Trade Secrets") and shall not take any steps to discover the Trade Secrets nor to use the Trade Secrets for its own benefit in any way nor divulge the Trade Secrets to any third party

10. INTERPRETATION

Reference in these Conditions to the singular shall include the plural and to the male shall include the female and corporate entities

11. ENGLISH LAW

The Contract shall be subject to English Law and under the non-exclusive jurisdiction of the English Courts and the appropriate jurisdiction shall be the County Court and District Registry