Customer Service

General conditions of sale relating to goods over the internet

1. SCOPE OF THE CONTRACT

(a) These Conditions of Sale are implied into all Contracts of euroLAN (“the Business “) and its customers unless agreed to the contrary

(b) VAT Registration Number: UK 689 4590 66

2. INTELLECTUAL PROPERTY

The copyright design right and the moral right in the goods of the Business belong to the Business or its suppliers and are hereby asserted

3. ACCEPTANCE AND INSPECTION

All Goods are subject to quality control. The Customer must inspect Goods on delivery and must notify the Business within seven days of any defect

4. PRICE (unless otherwise agreed by the Business)

(a)Payment shall be made with order. The Business reserves the right to ignore orders not accompanied by the appropriate payment.
(b)In the event that the Business accepts a variation or change of specification then the price and programme may vary
(c)Prices will be paid in pounds sterling
(d) Interest will be charged on outstanding invoices after 30 days at the County Court rate

5. RETENTION OF TITLE

(a) Notwithstanding delivery all Goods shall belong to the Business until all money due to the Business has been paid
(b)Until full payment the Customer shall hold the Goods as bailee for the Business
(c)Where Goods that have not been paid for are not clearly identifiable to particular Invoices they shall be attributed to the last unpaid Invoices
(d)Notwithstanding that the Goods (or any of them) remain the property of the Business the Customer may sell or use the Goods in the ordinary course of business at full market value for the account of the Business. The Business shall be entitled to recover the price (plus VAT) notwithstanding that property in any of the Goods has not passed from the Business
(e)If the Customer fails to pay for Goods then he shall upon request re-deliver all Goods in his possession. The Customer gives the Business and its licencees irrevocable license to enter upon any premises owned occupied or controlled by him where the Goods are situated and to repossess the Goods. Upon such failure the rights of the Customer to sell the Goods shall cease

6. FORCE MAJEURE

The Business shall not be responsible for non-performance in whole or any part of its obligations in respect of any cause beyond its reasonable and direct control

7. THE BUSINESS’ RIGHT TO CANCEL

If the Customer shall remain in breach of its obligations for five working days after the Business shall have served notice of such breach on the Customer or if the Customer shall die or be liquidated bankrupted or have a receiver or administrator appointed to any of its assets then the Business shall have the right to cancel the contract forthwith and to receive payment in full for all work in progress reasonable expenses disposal costs and the Contract profit

8. LIMITATION OF LIABILITY

(a)Save in relation to death and personal injury the Business and its servants and directors shall only be liable for contractual damages arising from any defect in the Goods or breach of the Contract or general law up to the Contract price and shall only be liable for damages in tort up to such sum as shall be receivable in respect of the Insurances effected by the Business
(b) The Business has no responsibility for misuse by a Customer of Goods nor for any consequential loss or damage to property or persons arising from either the proper or improper use of Goods
(c)The Business will not be responsible for any default of any third party specified by the Customer but will on demand assign to the Customer its right against such third party

9. CONFIDENTIALITY

Each party will preserve the confidential business information and know how of the other (“Trade Secrets”) and shall not take any steps to discover the Trade Secrets nor to use the Trade Secrets for its own benefit in any way nor divulge the Trade Secrets to any third party

10. INTERPRETATION

Reference in these Conditions to the singular shall include the plural and to the male shall include the female and corporate entities

11. ENGLISH LAW

The Contract shall be subject to English Law and under the non-exclusive jurisdiction of the English Courts and the appropriate jurisdiction shall be the County Court and District Registry


euroLAN Privacy and Cookie Policy

This policy sets out our policy on the privacy of the individual. [CLIENT NAME HERE] Limited takes your privacy seriously and information will be used in accordance with the Data Protection Act 1998.

Your consent

Your use of this website signifies your consent to us collecting and using personal data about you as specified below in accordance with this policy statement. Should we choose to change these terms for any reason, the changes will be posted here so that you are always kept informed about the collection and use of your personal information, and when we disclose it.

How do we collect personal information about you and how is it used?

You may provide personal information when communicating with us.
You may use our services and give your name and e-mail address to make a comment about our services or Web site.
If you enter a competition or promotion we will ask your name, address and e-mail address.
We will collect information about your tastes and preferences, both when you tell us and by analysis of customer traffic, including using “cookies”.

It may be that some of the personal information you give us (for example, about your health and age) is sensitive personal data within the meaning of the Data Protection Act 1998. Such information (“sensitive information”) will only be disclosed with your express consent.

It may be that you provide us details of credit or debit cards or bank accounts in making payment to us. Any such information (confidential financial information) will be disclosed only in accordance with the disclosure policy below.

We may use personal information collected about you to help us develop the layout of our website to ensure that our site is as useful and enjoyable as possible.

We may use personal information collected about you to let you know about functions on our Web site or changes to our terms and conditions of use.

Traffic data

We may provide aggregate statistics about sales, customers, traffic patterns and information to third parties, but these statistics will not include any information that identifies you.

Disclosure policy

We reserve the right to access and disclose individually identifiable information to enable us to comply with applicable laws and lawful government requests to operate its systems and to protect itself or its users.
How do we protect your information?

We have strict security procedures covering the storage of your information in order to prevent unauthorised access and to comply with the terms of the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity or for other personal information before we can process your call or enquiry further.

What are cookies and how do we deal with them?

A cookie is a piece of information that is stored on your computer’s hard drive. It is normally sent by a web server to you and enables the server to collect information back from your site visit.

What is a cookie?

Cookies are small text files that are placed on your computer by websites that you visit. These pieces of information are used to make the website work or improve services for you through, for example

enabling a service to recognise your device so you don’t have to give the same information several times during one task

recognising that you may already have given a username and password so you don’t need to do it for every web page requested

measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
We sometimes embed photos and video content from websites such as YouTube and Flickr. As a result, when you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

Can I control or delete cookies?

All recent versions of popular browsers (such as Internet Explorer, Google Chrome or Mozilla Firefox) allow you to control cookies. Typically, you can set your browser to accept or reject all, or certain cookies. You might, for example, be happy to accept a cookie that allows you to log in to a website, but prefer to reject any which are used to build a profile of your internet usage. You should also be able to set your browser to prompt you each time a cookie is offered.

Please be aware that restricting cookies may impact on the functionality of this website.

For more detailed instructions on how to control or delete cookies on different browsers, please visit www.aboutcookies.org

Third Party Cookies

euroLAN uses several suppliers who also set cookies on our website in order to deliver the services they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Google Analytics

This is a web analytics service provided by Google. euroLAN uses this service to measure how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.

Google’s Privacy Policy

How to opt out of Google Analytics

Twitter

euroLAN displays a feed of our recent tweets on our home page.

Twitter’s Privacy Policy


euroLAN Privacy Policy On-Line Credit Card Security

The purchase area of our site is secure; this means that we utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details.

Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.

Did you know?

The risk of credit card fraud is 100 times greater when you hand your card to the waiter in a restaurant than when you shop on the Internet!

At euroLAN we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services and special offers we think you’ll find valuable. If you would rather not receive this information, please send an e-mail to info@eurolanresearch.com. Make sure to change your preferences for each account or e-mail address you have left with us.

How do we protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about “cookies”?

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as quick shopping and to store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping basket and purchasing them.

Will euroLAN disclose the information it collects to outside parties?

euroLAN does not sell, trade or rent your personal information to others.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make purchasing at eurolanresearch.com possible.

Your Consent

By using our Web site, you consent to the collection and use of this information by euroLAN. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell Us What You Think

euroLAN welcomes your questions and comments about privacy. Please send e-mail to info@eurolanresearch.com.

SHIPPING & DELIVERY

Delivery is electronic

RETURNS AND REFUNDS

euroLAN is committed to customer satisfaction. However products sold on this web-site are our intellectual property and once purchased this IP passes to the purchaser. Please contact us by telephone on +44 20 86938693 or email info@eurolanresearch.com if you wish discuss returns or refunds

GUARANTEE

The above does not affect your statutory rights to a guarantee.